Overview
Customers with ERP integrations to Graphite Connect can monitor the status of integration syncs in the ERP Connection data section.
If a supplier record does not successfully sync from Graphite Connect to your ERP system, your company's users will be notified.
Graphite Connect will be titled differently depending on which ERP you use (i.e. NetSuite Connection data, Oracle Connection data, SAP Connection data, etc). Typically you will only see one of the options below:
Status
When a supplier record attempts to sync to the ERP, an integration status is shown in the Graphite Connect UI.
Sync statuses displayed:
- Pending
- Success
- Failure
Sync statuses also include the Last Date that the sync was attempted, and Integration Notes. Integration Notes will be blank if the sync was successful, or will display an error message if the record failed to sync.
*Note: Error messages may disappear in the UI but the message will persist in the backend and be visible to Graphite support users. Contact your Graphite Connect integrations team, or Customer Success primary contact, to review any error messages that are no longer visible in the UI.
Sync Failure Notifications
When a record fails to sync, a Task and an Email notification are automatically created as notifications. By default, the task and email notification are sent to your company users who are assigned as ERP Topic Owners.
When a record successfully syncs, the notification Task will automatically be removed.
Error List
To export a consolidated list of errors, go to the Connections page and use the Advanced Filter to show a list of supplier records that have ERP sync issues. Once the Advanced Filter is applied, click on the Export button to extract the list into an Excel file. The Export file will include information about what ERP data has been updated, what supplier commercial data has been validated by Graphite and which user validated it.