Graphite Connect employs a robust "Know-Your-Supplier" approach and advanced data validation to mitigate the risk of fraudulent payments from incorrect banking information. The onboarding process verifies your identity and banking details through rigorous checks, helping to detect and block any anomalies that could indicate fraud. This comprehensive security measure protects businesses from the consequences of financial fraud. Graphite is committed to ensuring customer payments are properly directed to your approved bank account and not to a fraudster who’s representing themselves as you.
Graphite's "Know-Your-Supplier" process adds stronger user data protections while minimizing delays and intrusive concerns related to in-person video calls with support and verification personnel. Verifying identity early in the onboarding process is crucial. Graphite cannot trust banking data submitted unless identity is verified.
Graphite verifies identity in one of two ways: automated identity verification through your mobile or web browser, or by an in-person call with our support staff. In both cases, you’ll be required to show a valid government ID and be visually present on camera. The fastest and most streamlined method is through our automated process–this process takes less than 60 seconds. If, for any reason, you are unable to complete your verification through the automated process, you will be directed to verify your identity with a video call. This process will delay your onboarding process to accommodate scheduling and attending a live video.
Your personal data is only used for verification and never shared or sold. The verification process complies with GDPR and CCPA privacy standards. Learn more
Common Questions
Q1: Is this process GDPR and CCPA compliant?
A: Graphite values your privacy and is compliant with governmental regulations and laws. Your personal data is only used for verification and never shared or sold. The verification process complies with GDPR and CCPA privacy standards. Learn more
Q2: Can I skip the government ID process if I have already provided and SMS verification?
A: No, the SMS verification is unable to verify phone ownership in all countries. It has a 70-80% match in countries where support is provided. SMS is required for future login authentication and verification to ensure your email or Graphite login has not been compromised.
Q3: Why do I need to provide a government-issued ID as part of the onboarding process?
A: Graphite's "Know-Your-Supplier" approach requires verifying the identity of the individuals representing your company. When required, providing a government-issued ID allows us to confirm that you are who you claim to be, which is crucial before you can add additional users or enter sensitive tax and banking information. This step helps protect both your company and Graphite from potential fraud or misrepresentation.
Q4: What happens if the name on my government ID doesn't match the name I've provided for my Graphite account?
A: If there is a discrepancy between the name on your government ID and the name associated with your Graphite account, our team will reach out to you to understand the reason for the difference. We may need to request additional documentation to confirm your identity and your relationship with the company you are representing. Resolving this type of issue is important to maintain the integrity and trust of your user account and the data you provide.
Q5: How long does the full identity verification process typically take?
A: Graphite's goal is to make the identity verification process as smooth and efficient as possible for our suppliers. With the updated "Know-Your-Supplier" approach, the majority of suppliers can complete the verification in just a few minutes, once they have their government-issued ID and phone number ready. In rare cases where a video call is needed, the process may take a bit longer, but our team will work closely with you to resolve any issues as quickly as possible.
Q6: Why are you asking for a user image as part of the onboarding process?
A: The user image requirement is an additional security measure to help verify the identity of the individuals accessing the Graphite platform. Providing a clear, recent photo of yourself helps our team match the person to the government-issued ID and phone number you've submitted. This multi-factor approach strengthens the overall identity confirmation process.
Q7: Can I use a scanned copy of my government ID, or does it need to be a physical card?
A: Graphite accepts only original physical government-issued cards and documents. We recommend Driver’s Licenses, ID Cards, Residence Permits, and Passports, but in total, over 11,000 document types spanning 230 countries are acceptable.
Q8: What happens if I need to update my user information (e.g. change phone number, add a new user) after the initial onboarding?
A: Graphite understands that supplier information may need to be updated over time. If you need to make changes to your user details, you can simply log in to your Graphite account and navigate to the "Profile" or "Users" section to submit the updates. Depending on the type of change, you may need to go through a shortened version of the identity verification process to confirm the updates.
Q9: How secure is the data I provide during the onboarding process?
A: Graphite takes the security and privacy of supplier data extremely seriously. All information collected during the onboarding process, including government IDs, phone numbers, and user images, is stored securely and encrypted using industry-leading protocols. Access to this data is strictly limited to authorized personnel who require it to verify identities and maintain the integrity of the "Know-Your-Supplier" system.