Under normal circumstances, a supplier can never change their country of registration. If a supplier has a business need to change their country of registration, the supplier profile administrator must contact Graphite Support.
A supplier's country of registration can only be changed if both of the following criteria apply:
- The supplier is not yet connected to any customers, AND...
- The supplier accidentally selected the wrong country of registration during onboarding
If a supplier needs to change their country of registration after connecting to a customer due to a organizational change, they must be onboarded as though they were a net new supplier. Their old profile will also be deactivated.